Today, we are all extremely dependent on gadgets. Mobile phones, tablets, laptops, wearables…it is impossible to imagine life without these necessary items. So, what do you do if your phone stops working all of a sudden or your laptop goes blank in the middle of a hectic day? Most probably, you would dash to a local repair guy for a quick fix or wait for endless days to get it repaired at a company authorized repair centre that may or not care about you.
However, that’s about to change now. Enter Bigfix, the new marketplace for gadget care that connects consumers with repair partners seamlessly and quickly.
“The Indian Repair Industry is estimated at INR 10,000 Crores. The market is mostly unorganized, and there is a high demand for organized repair/ service centres. With gadget sales topping USD 10 Billion, we see a huge scope for repair and service. There is a vacuum in the professional repair segment and we intend to capitalize on the opportunity. We have been a Nokia Care partner and understand the business domain well to emerge as a leading company in the segment,” says U. Dhevibala, Founder and Head of Operations, Bigfix.
Founded by a woman entrepreneur, BigFix has won the Ashocam Top 50 Ecommerce Award and Telecom Skill Sector Affiliation.
Considering the huge demand for one-stop-repair centres, the company has invested in “Web/ Mobile Consumer APP, Partner APP, Cloud ERP, Retail Ecare Centres, ECommerce Hubs, L3/L4 Repair Factory, Contact Centre and Training Centre.” The Partner App allows BigFix partners to get onboard, manage and share leads and also access value-added services and MIS & BI reports.
To ensure quality services and provide employment opportunities to the youth, the training centre provides courses such as Mobile Repair Technician and Laptop Repair Technician for everyone, certified by the Telecom Skill Sector Council (TSSC) through NSDC/ PMKVY program. Candidates who perform well are absorbed into the company as repair technicians. Hence, all repair personnel employed by Bigfix are exclusively trained and certified to handle devices.
Bigfix provides three main services: repair, buy and sell. For branded electronics, Bigfix is the most reliable repair option with certified technicians and a Pan-India network of retail repair centers. Gadgets repaired by Bigfix are backed by 100-days service warranty. Bigfix also offers branded electronics, especially mobiles and laptops, at great prices. Each device is inspected by a team of certified expert technicians who evaluate and fix a reasonable price for all the items sold by BigFix. It is also possible to sell your gadgets to a trusted reseller at a good rate by simply scheduling a pickup or walking into any of the Bigfix centres.
Indeed, simple ideas and immaculate execution can transform an entire marketplace. So, next time you need to buy, sell or repair a gadget, all you need to do is request a pick up (available across 10,000+ pin codes in India), visit any of the Bigfix service centres or book an on-site visit for the most professional care for your branded electronics.